Survey Systems Blog

Employee Survey Data - Key to meeting EHS Objectives

Posted by Gary Wilson on Aug 1, 2013 3:31:00 PM

 

Emplopee survey

Your organization's EHS (Environment, Health & Safety) and sustainability performance is most affected by employees' behavior and this behavior is driven by the intangible aspects of your company's culture; culture that is not necessarily written down in policies, programs and procedures. All behavior is rewarded, whether it is desired or unwanted behavior, whether an employee recognizes it or not, whether a manager recognizes it or not, and it is the intangible aspect of employee perceptions, beliefs, values, motivations and attitudes that guide and drive employee behaviors. Every company encounters this situation and the question is whether employees' behavior supports your EHS and sustainability objectives and how your measure this behavior. One of the foundations of EHS and sustainability performance is employee behavior because without a deep understanding of employees it is possible that your objectives might never be met.


EHS AND SUSTAINABILITY EMPLOYEE SURVEY What Survey Systems can do for you!

Survey Development & Administration

Employee surveys are a great tool to use in order to understand your employees' behavior, morale and motivation. They can help gauge if the perception of your workplace is in line with how employees feel about working there. They can evaluate many different things, but most commonly measure whether employees are receiving constructive feedback, if there are opportunities for job growth, the level of teamwork, quality of the work, whether employees understand the company mission and purpose, and the degree of work-life balance. Along with these items, focused surveys can also let you know employees' perception of its organization EHS and sustainability program.

The most successful employee surveys ask tough questions and address company pain points, rather than seek confirmation of areas you already believe to be strengths. This way, they not only build trust within an organization, but also help create EHS and sustainability goals the company can strive for together.

As you set out to do your employee survey, here are suggestions and how you can make sure it's useful for you:

1. Be prepared to do something with the results. If you ask employees to go through the exercise and then do nothing with it, you're guaranteed to disappoint them, and discourage them from participating next time. If you do EHS and sustainability surveys regularly, be sure to routinely recognize achievements and convey that you're working together toward achieving stated goals.

2. Explain honestly why you're conducting the EHS and sustainability survey and make it clear that, although the data will be carefully assessed, unfortunately not every issue that employees mention will be addressed.

3. Make sure employees know that all data is confidential. If employees think their answers are going into 'files,' their responses are less likely to be honest. Using generic customized survey forms is one way to insure anonymity or contract with a third party that can host an online version of the survey independent of the organization.

4. Conduct your survey at your facility. If a survey is held off-site, it relays a message that it's not safe to be honest or critical at work. That message undermines any value from the results.

5. Ask all employees to respond to your survey, or randomly select those who will. It is not a good practice to allow employees to self-select to participate. If you do, you'll find that only very satisfied or highly dissatisfied and those highly communicative employees will sign up. Your less approachable staff is guaranteed to be unrepresented. To encourage participation, remind employees how past survey results have helped to implement specific changes to the organization's EHS and sustainability programs.

6. Make sure the employee survey is something that translates into measurable results and tangible action. Employees won't groan when you ask them to complete another survey because they'll look forward to making their voices heard.

Sharing Survey Results – Last, But Not Least

Sharing the EHS and sustainability survey results with employees is the last but a very important step. The messenger and the means of communicating these results are very important and will send an underlying message to employees about the importance of your EHS and sustainability program.

Conclusion

Recognizing and managing employees' behavior is critical to understanding and managing EHS and sustainability performance. Performance is driven by this behavior, and employee behaviors are driven by the focus that the organization places on EHS and sustainability objectives that are not necessarily written down in policies, programs and procedures. Understanding employees' behavior from survey data and other types of interactions should allow an organization to reshape and manage progress toward the achievement of your EHS and sustainability objectives.


Topics: Employee survey, Survey Systems, Customized Scan Form

Overall Conference Evaluations–A Blueprint to Plan Your Next Event!

Posted by Lynn Cunningham on Jul 26, 2013 1:01:00 PM

The overall conference evaluation is a special tool that enables you to hear the voice of your consumer, and gives you an opportunity to plan your next event to best meet their needs and expectations.

Are You Listening?

An overall conference evaluation is the perfect tool to measure the satisfaction of your attendees and get their feedback as to how the meeting might be improved in coming years. If you are not taking advantage of this opportunity, you may want to reconsider. Feedback from participants is the best resource for planning future events and meetings. A well thought out overall evaluation will uncover a treasure trove of ideas, suggestions and constructive criticism (That's right, not everyone will love every part of your conference!) covering all angles of your meeting.

Conference Evaluation Sample, Scantron Forms

Evaluation Categories

Most overall conference evaluations are broken up into several categories regarding different aspects of your meeting or conference. This keeps the evaluation interesting, and breaks it up into smaller, less daunting sections. As with session evaluations, close-ended questions with a likert rating scale will return consistent, actionable data for determining what worked and what did not work. Some often used categories are:

  • Overall - questions regarding expectations, value, plans to attend next year, location, etc.

  • Conference Services - registration, meals, accommodations, meeting room comfort, helpfulness of staff, etc.

  • Content & Delivery - mix of session topics, relevance of topics, overall quality of speakers and keynotes, etc.

  • Decision to Attend - what marketing or communication influenced your decision to attend (very helpful in targeting marketing for next year).

  • Demographic Information - type of organization, role, ethnicity, gender, years experience, etc.

  • Future Meeting/Conference Preferences - suggestions for locations, speakers, and topics for future meetings. 

Open-Ended Questions

Most overall conference evaluations will have several open-ended items as well as a section for the attendee to give any additional comments they may have regarding the meeting. It is important to have a place where attendees can share their ideas and experiences in their own words. These comments, or responses to questions such as "what did you like most about this event?" or "what did you like least about this event?" will really highlight the areas that need improvement as well as the areas that are working well. Listening to your consumer and making changes based on their input...it's a good thing!

What to do With All This Useful Data?

Plan to share and communicate the tabulated results and comments from your overall evaluation with key stakeholders, including program staff, speakers/presenters, and even participants. By sharing the ratings and sentiments with participants, you show that their voice is important and encourage response on future evaluations. This great data you have collected will help make your next meeting or conference even better!

For a more in-depth look at the conference evaluation process, plus several actual evaluation form samples, download our free Conference Evaluation Planning Guide. This helpful guidebook will get you started creating a unique, useful data collection tool for your next meeting, workshop or conference.

Download Our Conference Evaluation Planning  Guide and Start to Measure Your Success!

 

 

Topics: scantron form, Survey Systems, speaker evaluation form, conference evaluation

New Survey Systems Blog - Let's Start a Conversation!

Posted by Lynn Cunningham on Dec 10, 2012 1:57:00 PM

What's Going On Inside the Bubble?

At different times throughout the year, we come across questions, problems and solutions that are relevant to many who use OMR technology in survey or testing operations. This new blog will be an avenue to communicate those items of interest to others and a place for you to leave your comments and suggestions.

photo keyboard resized 600

Here is a short list of topics that you will find discussed in this blog in the coming weeks and months.

  • Tips and tricks for scanning forms

  • Helpful hints for form design software

  • Interesting industry trends

  • Reviews of software/hardware

  • Best practices for survey administration

  • Time saving ideas

  • Trends in conference session evaluation surveys

What Do You Think?

While we share our experience and ideas, we hope that you will join in and share your knowledge and comments with us. We'll try to keep it relevant and more interesting than reading a telephone book, and we hope that you will give us your feedback and let us know what you would like to see discussed.

Several people on our team will be regular contributers to this blog; among them, me, Gary Wilson, our Sales Manager, as well as some of our scanning and printing specialists. We will also be looking for guest bloggers to add some diversity and excitement to the mix.

So, bookmark this page, stop back often, share your ideas and comments. Signup for an email subscription below!

 

 

 

  

 

Topics: session evaluation, course evaluation, Survey Systems