Survey Systems Blog

Employee Survey Data - Key to meeting EHS Objectives

Posted by Gary Wilson on Aug 1, 2013 3:31:00 PM

 

Emplopee survey

Your organization's EHS (Environment, Health & Safety) and sustainability performance is most affected by employees' behavior and this behavior is driven by the intangible aspects of your company's culture; culture that is not necessarily written down in policies, programs and procedures. All behavior is rewarded, whether it is desired or unwanted behavior, whether an employee recognizes it or not, whether a manager recognizes it or not, and it is the intangible aspect of employee perceptions, beliefs, values, motivations and attitudes that guide and drive employee behaviors. Every company encounters this situation and the question is whether employees' behavior supports your EHS and sustainability objectives and how your measure this behavior. One of the foundations of EHS and sustainability performance is employee behavior because without a deep understanding of employees it is possible that your objectives might never be met.


EHS AND SUSTAINABILITY EMPLOYEE SURVEY What Survey Systems can do for you!

Survey Development & Administration

Employee surveys are a great tool to use in order to understand your employees' behavior, morale and motivation. They can help gauge if the perception of your workplace is in line with how employees feel about working there. They can evaluate many different things, but most commonly measure whether employees are receiving constructive feedback, if there are opportunities for job growth, the level of teamwork, quality of the work, whether employees understand the company mission and purpose, and the degree of work-life balance. Along with these items, focused surveys can also let you know employees' perception of its organization EHS and sustainability program.

The most successful employee surveys ask tough questions and address company pain points, rather than seek confirmation of areas you already believe to be strengths. This way, they not only build trust within an organization, but also help create EHS and sustainability goals the company can strive for together.

As you set out to do your employee survey, here are suggestions and how you can make sure it's useful for you:

1. Be prepared to do something with the results. If you ask employees to go through the exercise and then do nothing with it, you're guaranteed to disappoint them, and discourage them from participating next time. If you do EHS and sustainability surveys regularly, be sure to routinely recognize achievements and convey that you're working together toward achieving stated goals.

2. Explain honestly why you're conducting the EHS and sustainability survey and make it clear that, although the data will be carefully assessed, unfortunately not every issue that employees mention will be addressed.

3. Make sure employees know that all data is confidential. If employees think their answers are going into 'files,' their responses are less likely to be honest. Using generic customized survey forms is one way to insure anonymity or contract with a third party that can host an online version of the survey independent of the organization.

4. Conduct your survey at your facility. If a survey is held off-site, it relays a message that it's not safe to be honest or critical at work. That message undermines any value from the results.

5. Ask all employees to respond to your survey, or randomly select those who will. It is not a good practice to allow employees to self-select to participate. If you do, you'll find that only very satisfied or highly dissatisfied and those highly communicative employees will sign up. Your less approachable staff is guaranteed to be unrepresented. To encourage participation, remind employees how past survey results have helped to implement specific changes to the organization's EHS and sustainability programs.

6. Make sure the employee survey is something that translates into measurable results and tangible action. Employees won't groan when you ask them to complete another survey because they'll look forward to making their voices heard.

Sharing Survey Results – Last, But Not Least

Sharing the EHS and sustainability survey results with employees is the last but a very important step. The messenger and the means of communicating these results are very important and will send an underlying message to employees about the importance of your EHS and sustainability program.

Conclusion

Recognizing and managing employees' behavior is critical to understanding and managing EHS and sustainability performance. Performance is driven by this behavior, and employee behaviors are driven by the focus that the organization places on EHS and sustainability objectives that are not necessarily written down in policies, programs and procedures. Understanding employees' behavior from survey data and other types of interactions should allow an organization to reshape and manage progress toward the achievement of your EHS and sustainability objectives.


Topics: Employee survey, Survey Systems, Customized Scan Form

Financial Customers Surveys -Better Results with OMR!

Posted by Gary Wilson on Feb 15, 2013 4:20:00 PM

DOES YOUR CUSTOMER SATISFACTION SURVEY PROGRAM HAVE THE FOLLOWING CHARACTERTICS AND REQUIREMENTS?

  •  WIDELY DISPERSED POPULATION
  •  DIVERSE GROUP OF CUSTOMERS
  •  HIGH RESPONSE RATE
  •  MINIMAL PROJECT COSTS

OMR (optical mark read) technology has been in use for the past 40 years and most of us have used this technology as part of our K-12 education experience. Today this "old" technology continues to be used outside of education in a large number of different applications that require the collection of data from paper-based media. In many situations, collecting data using OMR customized forms (forms designed for a specific application) is the best alternative with much better results; getting enough relevant information for data analysis and implementation of appropriate results based activities.

CREDIT UNION & CUSTOMER SATISFACTION

An 80 years old, member owned credit union whose one of its stated missions is “… believes in the power of the human spirit...a business model that trusts and believes in people...we are here to do what many consider naïve and unrealistic - put people first.” As part of this mission and over the past three years, the organization has conducted monthly, in-depth member satisfaction surveys using OMR customized forms to continually measure the organization performance in meeting the mission.

Customer Satisfaction SurveySurveys are mailed monthlyto selected groups of members. The survey questions are directed toward specific areas of importance (mission related) to the credit union such as trust, experience and overall satisfaction. Given the number of questions and the goal to keep mailing costs to a minimum, a survey document designed as an OMR customized form would best fit these needs since all of the survey questions and the ten point rating scale could be accommodated on a single sheet of paper. One of the real benefits of using OMR technology is the capability to accurately read densely compacted documents with an optical mark recognition scanner. Prior to the monthly mailing, each survey is overprinted (pre-slugging) with machine-readable members’ ID numbers. The ID numbers are captured during the scanning process and provide the credit union with the capability to address specific issues and concerns from individual members who responded to the survey.

OMR TECHNOLOGY

OMR technology has been around for the last 40 years and in certain applications as highlighted above, it is still one of the best and most reliable ways to collect information and turn it into actionable data. In my opinion, this technology lends itself to those situations where there is a need to collect a large amount of information with the smallest possible footprint in order to keep production, processing and distribution costs to a minimum.

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Topics: Customized Scan Form, OMR printing, Customer Satisfaction Survey